Shipping

Israel:

If the product is in stock Delivery time 3-5 business days.

If the product is not in stock, I will contact you and let you know in how long the product will be ready.

 

Outside Israel:

If the product is in stock Delivery time 7-14 business days.

If the product is not in stock, I will contact you and let you know in how long the product will be ready.

 

 

Exchange and returns

- An order can be canceled within 24 hours as long as it has not yet been shipped.

- Returns and Exchanges - Notice within 14 days of receiving the product, sending within 21 days of receiving the product.

- The product must be sent by registered mail as per the above times. Please label the packaging "Return item"

- Custom order products, discounted products or products that get damaged after arriving at the customer's home cannot be returned.

- The shipping cost of returned items to be paid by customer.

 

FAQ

-How are defective products handled?

If the product has arrived damaged - please documente and contact me. Customer will receive an alternate product or refund, upon request.

It should be emphasized that the products are handmade. Slight differences between items of the same set, lack of symmetry, minor differences between shades of different products of the same series or difference between shades as seen on the computer and its actual shade - will not count as product defects.

- Is there any warranty on the products?

I wrap every product that is sent to you carefully, if the product has arrived whole at its destination and broke due to bad handling on your part, there will be no warranty.

What does have warranty?

The mezuzas come with double-sided adhesive for gluing to the doorframe. The paste has one year warranty from the date of purchase.

 

- Packaging and gifts

The products are packaged aesthetically and evenly, and are suitable for gifts as well. Adding a greeting card is an additional cost of 20NIS.

 

-Instructions for using and handling the products

All ceramic utensils can be used in an oven. Products decorated with gold and bamboo products - please avoid putting in the dishwasher and microwave.

 

Customer Service

Email me at mickala.design@gmail.com

Or call 0505736671